Refund policy

🔄 BB Global Trading Returns Policy

At BB Global Trading, we’re committed to delivering products that meet your expectations and support your goals, whether you're a professional, a DIY enthusiast, or a business buyer. We understand that sometimes a product might not be quite right, and we’ve designed our returns policy to be clear, fair, and hassle-free.

🕒 Return Window

You may return eligible items within 30 days of the original purchase date. This gives you time to assess your order and ensure it aligns with your needs.

📦 Condition of Returned Items

To qualify for a refund, items must be:

• Unused

• In their original packaging

• In resalable condition

This helps us maintain product integrity and ensures a smooth return process for all customers.

🚫 Non-Returnable Items

Certain products are excluded from our returns policy:

• Personalised or custom-made items, unless faulty or damaged

• Gift vouchers

• Clearance or final sale items, where stated

If your item arrives damaged or incorrect, we’ll make it right, just reach out to our support team.

💳 Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method within 5 business days. Where applicable, standard return postage costs may be reimbursed. Premium shipping costs are non-refundable.

📧 Need Help?

If you have questions about your return eligibility or need support, contact our customer service team at trade@bbglobaltrading.co.uk.